Cornerstone is pleased to announce we have been accepted into Chubb Group of Insurance Companies’ Masterpiece Protection Network.  Chubb has become recognized as a leader in the insurance industy by striving to be the best at what they do.  They deliver unparalleled service and innovation while building lasting relationships with their customers and support teams.  Sound familiar?

Because of Cornerstone’s similar values and relational approach to our Aspen and Snowmass second homeowners, we are part of Chubb’s network of preferred and recommended vendors.  We are proud to be recognized and associated with an industry leader.

May 9 and it is still snowing in Aspen. Typically, we would be well into Spring clean up and maintenance schedules. Not this year. We have about a month before our clients start to return to town, which means we are under the gun. Good thing we respond well under pressure.

In April, we celebrated another client anniversary, this one for 13 years.

Believe it or not, the previous property management company’s housekeeper was discovered using the master bathroom bath tub on a Saturday night. On Monday morning, we were in conversation with the owners about our relational approach to our business and emphasis on trust.

We continue to appreciate their business and trust 13 years later!

Today, we celebrate the 1 year anniversary of Cornerstone’s Alex Hernandez. Alex is an impressive young man. A native of Carbondale, he came to us wanting an opportunity to serve and learn the property management business. He has a great attitude, is a hard worker and will do whatever it takes to get the job done. He has a heart for service. We are blessed to have Alex on our team!

We see our role as Property Managers to second homeowners in Aspen and Snowmass as being good stewards of their properties. One of our goals is to keep resource usage to a minimum when residences are unoccupied. This time of year (spring) that means turning off snowmelt systems and heat tape as soon as conditions allow. When the weather allows, we are on it. Paying attention and treating it like it was ours; that’s good stewardship!

We are not done yet

The end of ski season has arrived but Mother Nature is not done yet. In our world, a spring powder day does not mean skiing, it means shovelling snow. With warm temperature, timely snow removal becomes critical to avoiding leaks from decks over living space. Cornerstone clients need not worry; we are on it!

Property Management in Aspen can be a demanding, pressure packed business. Serving high end clients takes a special understanding of the demands and expectations of those accustom to personalized service. While we thrive on this market, it is always a benefit to get a direct complement from a client.

Last month, a long time Cornerstone client stopped me in his home and sat me down. He said, “Listen, I want to make a point of telling you what a great job you guys do for us. You are proactive and take care of issues, most of the time, before I know they are issues. Brian (Payne) does a great job for us.”

Music to my ears! Thank you Don, for offering the complement! My hope is that all our clients feel the same even if they never say it.  Thank you Brian for being proactive and exceeding client expectations!  Let’s keep the bar high!

Yet another example of client relationships that we love; The Phillip & Geneva Raiford Memorial Shoe Fund.

The fund was established in 1994 by a long time cornerstone client as a way to commermorate a father’s life which was personified by his Christmas Eve tradition of giving shoes to children in need.

Over the past 19 years, the fund has supplied shoes to over 7500 adults and children.

Not ironically, wonderful clients with great hearts! We count ourselves fortunate to be their property management company of choice.

After two weeks of sub zero temps in Aspen, we finally started to thaw out; literally.
Thanks to proactive work by our property management team, we discovered two frozen pipes and were able to thaw them safely with no resulting damage. This is the kind of unsung work we are proud of. Our clients may never know how much money we saved by averting disaster, but to us, that’s what we do.

For the record, one frozen toilet supply line and one frozen baseboard heater. That takes some cold weather! Congratulations to our team for being diligent!